At Green Elixir Ayurveda, we are committed to ensuring your satisfaction. If you are not completely happy with your purchase, you can request a refund under the following conditions:

1. Eligibility: You may request a refund within 7 days of receiving your order.
2. Condition: The product must be unused, in its original packaging, and in resalable condition.
3. Initiating a Return: Contact our customer service team to start the return process. Please provide your order number and details when reaching out.
4. Return Shipping: You are responsible for the return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping service to ensure the returned item reaches us.
5. Inspection: Upon receiving the returned product, our team will inspect it to confirm it meets our return criteria.
6. Refund Processing: Refunds will be processed to the original payment method within 7 working days after the returned product has been inspected and approved.
7. Refund Transfer: The refund amount will be transferred to your original payment method within 3 working days following the approval of the refund.
8. Non-Refundable Charges: Shipping charges are non-refundable, and any shipping fees incurred during the return process will not be reimbursed.
9. Partial Refunds: Partial refunds may be granted if the product is not returned in its original condition, is damaged, or is missing parts not due to our error.
10. Defective Products: If you received a defective or incorrect product, contact us immediately. We will cover the return shipping costs and issue a full refund or replacement, based on your preference.

For any questions or assistance with your return, please contact our customer support team via email or phone. We are dedicated to ensuring a smooth return process and addressing any concerns promptly.

Thank you for choosing Green Elixir Ayurveda. Your satisfaction is our priority.